Cancellation, Refund & Delivery Policy

1. Nature of Digital Goods & Services

This Cancellation, Refund, and Fulfillment Policy outlines the commercial terms governing the purchase of memberships and content access on https://leafsum.com (the "Platform"), operated by Leafsum Digital, a sole proprietorship registered in India.

All products and memberships provided on Leafsum are purely intangible digital content and SaaS services, comprising interactive executive book summaries, audio streams, conceptual mind maps, and downloadable summary PDF resources.

2. Digital Delivery & Instant Fulfillment Timeline

• No Physical Shipping: We do not dispatch, package, or deliver physical items or courier packages.
• Immediate Provisioning: Access to paid digital summaries, unlimited audio streams, and Pro features is provisioned immediately and automatically (typically within 0 to 5 seconds) upon successful authorization of payment by our certified payment gateway partner (Razorpay).
• Provisioning Inquiries: If payment has been deducted from your bank account or UPI app but your Leafsum account does not reflect Pro status due to a temporary network gateway timeout, please forward your Razorpay Payment ID to support@leafsum.com. Our team will verify the payment ledger and provision full access within four (4) business hours.

3. Payment Modes & Mandate Duration Terms

• One-Time Access (Manual Renewal): You pay for a single 30-day or 365-day term. No payment instrument is saved, and access ceases at the end of the term unless manually renewed.
• Auto-Renewal Mandate (1-Year Term Cap): The discounted introductory fee is authorized for a maximum period of twelve (12) consecutive monthly cycles (1 calendar year). At the conclusion of the 12th cycle, the recurring mandate automatically expires and ceases debits. The subscriber may then choose to continue access by purchasing a new subscription at standard pricing.
• Early Cancellation: You may revoke your mandate at any point prior to the 1-year conclusion via Settings > Account with zero penalty.

4. 7-Day Promotional Free Trial Terms

Certain paid membership tiers may offer an introductory 7-day promotional free trial period:

• Zero-Charge Trial Cancellation: You can cancel your subscription at any point during the 7 days following your initial trial signup via your account settings. Upon cancellation, your payment method will not be debited, and no subscription fee will be charged.
• Post-Trial Automatic Conversion: If you do not cancel before the 7-day trial period concludes, your plan will automatically convert into a paid recurring membership, and the subscription fee will be processed through Razorpay.

5. Subscription Cancellation Procedure

• Self-Service Cancellation: You can cancel your subscription directly through your profile by navigating to Settings > Account and selecting the "Cancel Subscription" action, or by using the direct footer link.
• Halting Future Auto-Debits: Once submitted, the cancellation instruction takes effect immediately with Razorpay. No further recurring charges or e-mandates will be executed against your card, bank account, or UPI ID.
• Preserved Access Period: For standard cancellations processed after the 24-hour refund window, canceling does not terminate your access prematurely. You will continue to enjoy unrestricted access to all paid features until the formal conclusion of your current prepaid billing cycle.

6. Refund Policy & 24-Hour Guarantee

7. How to Request a Refund & Settlement Timelines

1. Cancel your plan directly from Settings > Account or email support@leafsum.com from your registered Leafsum account email.
2. Use the email subject line: "Refund Request - [Your Registered Email Address]".
3. Include your Razorpay Payment ID (pay_xxxxxxxxxxxxxx) and transaction timestamp.

8. Contact Support